Firms › Co-operative Bank Financial Advisers Limited ›
Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN2407434 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs C asked the bank for the balance of her account. Relying on this information Mrs C says she bought some premium bonds believing she had the money available to do so. Mrs C then learnt the bank had given her the account’s available balance and not its actual balance.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2407434.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.