Santander UK Plc
Financial Ombudsman decision DRN2407290 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander said that the mortgage offer Miss L had accepted when she took out her mortgage in 2011, set out that she would need to obtain written consent from Santander before she could let the property. It also noted that the Tariff of charges it sent with Miss L’s six monthly mortgage statements confirmed that a fee would be payable before it would give its consent for a property to be let.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2407290.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.