Vanquis Bank Limited

Financial Ombudsman decision DRN2407171 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I can’t fairly ask it to remove the interest and charges it’s applied to his accountCharges and fees

It said it would send his statements to him by email but it didn’t do this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2407171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.