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Wirecard Card Solutions Limited

Financial Ombudsman decision DRN2398054 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

Mr T is unhappy that Wirecard Card Solutions Limited carried out a review and subsequently blocked his account.Funds blocked or frozen

However, I do agree there has been a significant delay in returning the money to source.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2398054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.