Lloyds Bank PLC

Financial Ombudsman decision DRN2381777 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Once a bank knows that its customer is in financial difficulties, it has to act positively and sympathetically to support that customer.Treatment in financial difficulty

She says that she shouldn’t have to pay the charges that the bank made when her account went into unplanned overdraft.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2381777.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.