HSBC Bank plc

Financial Ombudsman decision DRN2370918 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr H complains that HSBC Bank plc (trading as First Direct) misinformed him about the consequences of 'freezing' a joint account.Funds blocked or frozen

First Direct admits it didn’t deal as well as it should’ve done with Mr H.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2370918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.