Swift Advances Plc
Financial Ombudsman decision DRN2366982 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,455redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Swift proposed extending the period of the loan which I do not consider unfair in the circumstancesTreatment in financial difficulty
several of the charges raised by Swift do not treat the customer in arrears fairlyCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2366982.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.