Bank of Scotland Plc

Financial Ombudsman decision DRN2364068 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Fri Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mrs B’s complaint to our service has focussed primarily on the treatment she has received from Halifax, and its failure to make reasonable adjustments for her, rather than on the failure of the balance transfer.Complaint handling

Mrs B complains about how Bank of Scotland Plc (trading as Halifax) treated her when she tried to make a balance transfer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2364068.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.