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John Lewis Financial Services Limited

Financial Ombudsman decision DRN2361769 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Miss B complains that John Lewis Financial Services Limited (‘John Lewis’) didn’t authorise a transaction she made while she was abroad.Unauthorised transaction

She’s also unhappy that further errors were made by John Lewis which resulted in delays and Miss B incurring costs.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2361769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.