NewDay Ltd

Financial Ombudsman decision DRN2356651 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Miss B is unhappy about the difficulties she has had with NewDay Ltd (trading as Aqua) regarding chargebacks for several disputed transactions on her credit card.Card dispute or chargeback

I agree with our investigator that NewDay handled Miss B’s chargeback requests badly and I think she received poor customer service from it.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2356651.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.