Metro Bank PLC

Financial Ombudsman decision DRN2348074 Upheld

Upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Sat Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

via the credit card chargeback process which is under the chargeback scheme rulesCard dispute or chargeback

Metro accepts it misinformed Mr L on 20th AugustComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2348074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.