HSBC UK Bank Plc
Financial Ombudsman decision DRN2347815 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Aug 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This complaint’s about a mortgage and further advance Mrs P and Mr T hold with HSBC UK Bank Plc trading as first direct. They’re unhappy that the bank didn’t tell them that if they wanted to move to another lender, they’d need to repay both loans and not just the original mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2347815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.