Santander UK Plc
Financial Ombudsman decision DRN2342935 Not upheld
Not upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs V complain about the bank charges incurred on their account with Santander UK Plc while they were suffering financial difficulties.Charges and fees
Mr and Mrs V complain about the bank charges incurred on their account with Santander UK Plc while they were suffering financial difficulties.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2342935.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.