Santander UK Plc
Financial Ombudsman decision DRN2342777 Upheld
Upheldoutcome, as published by the Ombudsman
£3,167redress stated in the decision
Sat Nov 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
applied its affordability test incorrectly in refusing his application to extend the term of his mortgageIrresponsible lending
incorrectly told him there was insufficient term remaining on the mortgage to switch to another productMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2342777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.