Bank of Scotland Plc

Financial Ombudsman decision DRN2334820 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy

In the Ombudsman’s words

complain that Bank of Scotland Plc trading as Halifax (“Halifax”) hasn’t acted fairly or reasonably in dealing with personal data given to it in relation to an application for a new mortgage product.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2334820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.