National Westminster Bank Plc

Financial Ombudsman decision DRN2330037 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr and Mrs G paid NatWest £874 – this included the cost of a full building survey (the survey), property valuation and an administrative fee.Charges and fees

NatWest has accepted that due to an error on its part, only the property valuation took place.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2330037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.