Barclays Bank Plc
Financial Ombudsman decision DRN2327777 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr K complains Barclays Bank Plc didn’t tell him in 2012 that the bonus interest rate would reduce after 12 months on his savings account.Interest and rates
He complains Barclays gave him false information and a generally poor service in February 2015 when it explained how he could‘ve avoided losing interest on the same account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2327777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.