Barclays Bank Plc
Financial Ombudsman decision DRN2324596 Upheld
Upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Mon Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Miss Y complains that Barclays Bank Plc recorded adverse information on her credit fileCredit file reporting
As she was seriously ill, and unable to communicate with them, she thinks it’s unfair of the bank to have taken this action.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2324596.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.