National Westminster Bank Plc

Financial Ombudsman decision DRN2320479 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Treatment in financial difficulty

In the Ombudsman’s words

complained that National Westminster Bank Plc had frozen his current accountFunds blocked or frozen

Mr M’s representative then provided details of Mr M’s outstanding rent, and the threat of evictionTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2320479.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.