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J.D. WILLIAMS & COMPANY LIMITED

Financial Ombudsman decision DRN2319272 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

he’s not always able to access them and despite his repeated requests, they won’t post the statements to him. He says that on occasions the postal statements have arrived, they haven’t been on time so his subsequent payment has been late. He’s unhappy as this attracts a charge of £12 each timeCharges and fees

Mr H is unhappy with how J D Williams & Company Limited have managed his account and the level of customer service provided.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2319272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.