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Countrywide Principal Services Limited
Financial Ombudsman decision DRN2307540 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
the adviser made an error when she worked out how much would be left after the new mortgage had been set upProduct mis-sold
Countywide accepts that the level of service it provided was below the standard Mr J and Ms K could reasonably have expectedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2307540.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.