Lloyds Bank PLC

Financial Ombudsman decision DRN2304124 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Ms Y is unhappy with the service she received from Lloyds Bank PLC and with the closure of her current account.Account closed or refused

Ms Y had a number of concerns about Lloyds and I’ve summarised what I feel are the main points below. ... The service she received on three occasions. These complaints all related to being asked for identificationIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2304124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.