Barclays Bank Plc
Financial Ombudsman decision DRN2289738 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£8,527redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Payment delayed or failed
In the Ombudsman’s words
I find that Barclays did delay in transferring L to its Business Support Unit after it indicated that it was in financial difficulties.Treatment in financial difficulty
Barclays’ delay until 4 May 2016 in advising L that its valuer only placed a value on the property of £325,000 back in February 2016, and that one of the conditions of the loan was therefore not met, delayed the loan being approved and the funds released until 30 June 2016.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2289738.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.