Coventry Building Society

Financial Ombudsman decision DRN2287986 Upheld

Upheldoutcome, as published by the Ombudsman

£10,737redress stated in the decision

Mon Aug 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mr H complains that Coventry Building Society won’t refund a number of transactions made from his account that he says he didn’t agree to.APP scam refund refused

If a payment service user (customer) denied having authorised an executed payment – the payment service provider (in this case Coventry) must prove the payment transaction was authenticated.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2287986.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.