Clydesdale Bank Plc
Financial Ombudsman decision DRN2287239 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I thought that this was more than just an omission by the call handler. Ms S prompted the call handler that the interest free period might be ending very shortly, in July, but was told she was wrong about that. I thought this was actively misleading.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2287239.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.