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National Westminster Bank Plc
Financial Ombudsman decision DRN2286945 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr A complains that National Westminster Bank Plc now says it will charge an early repayment charge (ERC) if he wishes to move from his current fixed mortgage rate, when it had told him previously that it would not apply the charge.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2286945.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.