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Nationwide Building Society
Financial Ombudsman decision DRN2283742 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr G complains that Nationwide Building Society will not refund to him the amount that he paid for some furniture using his credit card.Card dispute or chargeback
Nationwide accepts that it provided a poor level of service to Mr G as it did not respond to his letters as promptly as it should have done.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2283742.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.