National Westminster Bank Plc

Financial Ombudsman decision DRN2281430 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

NatWest blocked Mr A’s current account resulting in unpaid direct debits and stopped him from being able to access his money.Funds blocked or frozen

She felt that there had been a degree of poor service on NatWest’s part when Mr A rang it, which had caused Mr A inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2281430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.