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Home Retail Group Card Services Limited

Financial Ombudsman decision DRN2274084 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

In this instance Home Retail Group has blocked the account to stop any charges being applied while it considers Miss R’s circumstances.Funds blocked or frozen

Miss R is complaining about a store card account she has with Home Retail Group Card Services Limited. She says she is experiencing ill health and financial difficulties and she is unhappy about the way she has been treated by Home Retail Group.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2274084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.