Bank of Scotland Plc

Financial Ombudsman decision DRN2269290 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,548redress stated in the decision

Fri Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Lloyds also accepted that it had charged Mr and Mrs M at 7.09% when they had agreed to pay 6.821%.Interest and rates

Mr and Mrs M complain, in their capacity as partners in a partnership, that Lloyds Bank Plc mis-sold a fixed rate loan to them.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2269290.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.