Pepper (UK) Limited
Financial Ombudsman decision DRN2266401 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr B complains that Pepper(UK) Limited has asked him to tell it the source of overpayments he’s been making on his mortgage.Mortgage administration
she did think Pepper could have been clearer in the explanation it gave to Mr P when he phoned to query it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2266401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.