Santander UK Plc
Financial Ombudsman decision DRN2256902 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
sums totalling £150 had been transferred to another account without their permissionUnauthorised transaction
Santander said that its advisors had failed to follow the right procedure and hadn’t checked the telephone banking numberService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2256902.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.