HSBC Bank plc

Financial Ombudsman decision DRN2256816 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

She also complains that she was given incorrect and/or incomplete information in relation to the costs and timescales of processing her euro cheque.Charges and fees

Mrs H complains that HSBC Bank Plc failed to set up a third party authority on her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2256816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.