National Westminster Bank Plc

Financial Ombudsman decision DRN2254483 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

he is also unhappy that NatWest are charging him a monthly fee for his account ending 3392 even though he isn’t using it because it’s blocked.Charges and fees

NatWest agreed they hadn’t given Mr G good customer service, they had given him wrong information about the consequences of removing S from the personal accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2254483.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.