TSB Bank plc

Financial Ombudsman decision DRN2254107 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund all the arrears fees that it has charged to the main mortgage or the sub accounts.Charges and fees

Remove any adverse credit information it has recorded on Mr and Mrs G’s credit files.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2254107.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.