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Santander UK Plc

Financial Ombudsman decision DRN2249607 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

an account held by Mrs D had been closed in summer 2016, and the funds had been paid out to her “personal representative”.Account closed or refused

In January 2009 Mrs D died. In accordance with her Will, her estate passed on to her husband, Mr D. Mr D died in February 2016, and it was in the process of winding up his estate that his Executor realised that an account held by Mrs D had been closed in summer 2016, and the funds had been paid out to her “personal representative”.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2249607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.