Santander UK Plc
Financial Ombudsman decision DRN2242504 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
He tried to open an account again in 2015. At this point he found out that an account had been opened for him and used.Account closed or refused
Santander opened the account and sent a debit card to the wrong address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2242504.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.