HSBC Bank plc

Financial Ombudsman decision DRN2240014 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

HSBC have closed his accounts because he made a complaint.Account closed or refused

Mr H complains about the service he received from HSBC Bank Plc (trading as First Direct) when trying to make a payment using his online banking.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2240014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.