National Westminster Bank Plc

Financial Ombudsman decision DRN2238257 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Mortgage administration

In the Ombudsman’s words

Mr W in his initial complaint said that his solicitor sent NatWest a certificate of title on 28 September, but NatWest failed to register or act on it. This meant the funds weren’t ready for release on the date of completionPayment delayed or failed

Mr and Mrs W complain about how National Westminster Bank Plc (NatWest) dealt with an application to port their mortgage to a new property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2238257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.