Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN2229887 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

The additional sums payable were interest charges that arose because interest was charged in arrears on Mr N’s existing mortgage and in advance on his new mortgage.Interest and rates

Mr N complains that Bank of Ireland (UK) plc did not tell him about the costs of changing to a new mortgage until the completion date.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2229887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.