HSBC Bank plc

Financial Ombudsman decision DRN2227922 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

HSBC Bank plc refused to let them transfer their mortgage to a lower fixed rate product without charging them an early repayment chargeMortgage administration

HSBC should compensate Mr and Mrs W for the possible confusion and upset it caused by sending out the standard letter to themComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2227922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.