Bank of Scotland Plc

Financial Ombudsman decision DRN2224561 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Mon Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

failed to inform him of changes to the terms and conditions of his sole account... which meant that the accounts did not attract the interest that had been expectedInterest and rates

Branch staff told them that the direct debit requirement had always been part of the terms and conditions. But Mr C checked this, and discovering it to be untrue he complained to the bank.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2224561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.