HSBC Bank plc

Financial Ombudsman decision DRN2222059 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

HSBC has confirmed that it has refunded Mrs J the monthly fees from April 2015 to April 2016.Charges and fees

Mrs J has complained that HSBC Bank Plc (“HSBC”) mis-sold a HSBC Plus (known as a HSBC Advance since 2010) packaged bank account to her in 2007.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2222059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.