Platform Home Loans Ltd

Financial Ombudsman decision DRN2220743 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

remove the adverse remarks on Mr and Mrs S’s credit record associated with the mortgage-repayment delays that resulted from the account changesCredit file reporting

complain that Platform Home Loans Ltd (“PHL”) have unilaterally and unfairly changed the rules of their mortgage repaymentsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2220743.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.