Landmark Mortgages Limited

Financial Ombudsman decision DRN2220426 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

I uphold Mr N’s complaint that he shouldn’t have been charged a third arrears fee in 2018.Charges and fees

Landmark’s final response was inaccurate about the months when Mr N didn’t make his monthly payment.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2220426.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.