National Westminster Bank Plc

Financial Ombudsman decision DRN2205064 Not upheld

Not upheldoutcome, as published by the Ombudsman

£16,000redress stated in the decision

Mon Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr G has been in arrears for several years; the level of arrears is high and is still growing.Treatment in financial difficulty

Mr G complains that National Westminster Bank Plc (NatWest) didn’t do enough to warn him that it was taking action to possess his home.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2205064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.