HSBC Bank plc

Financial Ombudsman decision DRN2202806 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

HSBC made enquiries with the hotel’s bank and carried out a chargebackCard dispute or chargeback

Mrs W complains about the service she received from HSBC Bank Plc when she complained about a disputed transaction.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2202806.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.