Coventry Building Society

Financial Ombudsman decision DRN2190562 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr D has been in arrears for a long time.Treatment in financial difficulty

Mr D complains that Coventry Building Society instructed solicitors to begin possession proceedings against him despite an agreement not to do so.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2190562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.