WorldPay (UK) Limited

Financial Ombudsman decision DRN2189264 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr F complains that WorldPay (UK) Limited mis-sold him a contract for card terminal servicesProduct mis-sold

the adjudicator considered that there had been some poor service by WorldPay in its eventual closure of Mr F’s accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2189264.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.