Santander UK Plc
Financial Ombudsman decision DRN2188238 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Ms D complains that Santander UK Plc (“Santander”) closed a joint account without her authorisation and caused her financial loss.Account closed or refused
I can see that Ms D has been put to a lot of trouble trying to raise this complaint with the bank and Santander acknowledges that it didn’t deal with the complaint as quickly as it could’ve done.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2188238.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.